Shipping & Returns

Hong Kong orders typically arrive within 1–3 working days. Smaller items (cables, accessories, headphones) ship by courier; larger items such as speakers and amplifiers are delivered by our own team.

Hong Kong orders over HK$5,000 ship free; below that a flat HK$50 fee applies (Hong Kong Post).

For Macau, Taiwan and Mainland China we will quote shipping and customs arrangements after your order is confirmed.

Larger items include basic installation. If you would like professional calibration — turntable setup, speaker positioning — you can book it at delivery; some services carry an additional charge.

If an item arrives damaged or does not match your order, contact us within 7 days of receipt and we will arrange a replacement or refund.

For hygiene reasons, opened headphones and personal listening products are non-returnable unless faulty.

All returns must include the original packaging, accessories and invoice.